Thank you so much for all that you have done for me.
As of last friday I have been driving around the state in my new 2008
honda civic ex in atomic blue metallic. I absolutely love it!
Thanks to your email with a very competitive price, Ed, my sales person,
and Lori, the wonderful finance manager. Normally I am not fond of
looking for cars because of the pushy sales people and the non informative and
deceitful finance managers. This was a complete 180 turn around. I
could not have had a better experience! I had wonderful family and
friends that helped me out during my purchase and schaller made the experience
an 11 out of 10. This will always be in my mind and I have already
recommended schaller to other people. I could go on some more but I am
sure that you get the idea.
Thank You so much for your help and thank you to Schaller
for all of their help!
Karen
Karen,Newington
Please convey my thanks to The Service Teams' Manager, Ken Orr and the
Red Team Service Manager, Phil Beers, for the swift resolution of my
'99 Odyssey's transmission problem last month.
Ken and Phil worked to honor Honda's commitment to addressing the
issues with that particular transmission model and quickly get me in,
fixed and back on the road, working around my schedule.
I appreciate their customer focus, ease to work with, and
professionalism. As a satisfied owner of two Honda's from Schaller New
Britain, I can certainly say I will again visit you when looking for my
next one!
Thanks, again!
Robert,
Just wanted to say I purchased a car from your store last
week and it was a great experience. My initial contact with Robin Rivard, was
both professional and a breath of fresh air. I hate buying a car and he made it
quick and painless. Margaret the sales person that took me for the test rides
was polite and respected my time. Lori, F&I did everything they could to
accommodate my schedule, she was great! Bravo to you for having a great team on
board, I will send everyone I know to your store.
Doug
Doug,Deep River
I would just like to thank Lori Xeller
and Vince Giordano for their assistance after we purchased our 2004 Honda CRV
on October 31, 2007 (Halloween). After getting th car home we discovered a
crease in the rear panel as the car is white and with the light in the parking lot we could not see it. Also, the
rear bumper was dented in the rear corner. I contacted Lori as I had her card
and she advised she would set up an appointment with a manager to look at it.
After several scheduling conflicts we were ab to bring the car in and Vince was
able to look at the car. I thought we would battle about us taking the car home
without seeing it at your dealership but Vince agreed it should never have left
the lot like that especially being a certified vehicle. The vehicle was
repaired and while in the shop we were given a loaner.
We would like to recognize Vince and Lori for going out of
their way to help us. We will continue to visit your dealership and recommend
others based on this experience.
Mark & Barbara,Southington
Dear Mr. Schaller,
I wanted to take this opportunity to
express our satisfaction with your organization and your people. Within the
last year we purchased two vehicles. Actually, we purchased them together. They
were a 2002 Honda Odyssey and a 2002 Honda Accord.
Ed Green was our sales rep and he was a pleasure to
work with. He was a good listener, very courteous and patient. My wife and I,
as well as our three daughters test-drove the vehicles more than once. I would
be honored to work with him again.
A few weeks ago, I brought in my
Odyssey as it needed a transmission and I was very fortunate to have been able
to be serviced by Jennifer Zatorowski, Blue Team Service Manager. Her attitude,
demeanor and service were excellent! She made a stressful situation more
pleasant.
It is on an individual level that we
make a difference in people's lives and Jennifer and Ed have definitely made
our relationship with Schaller Auto more enjoyable I would not think twice
about purchasing another vehicle(s) from your organization, again.
Thank you!
O, R & L,Rocky Hill
Dear
Art:
I
want to let you know that I felt like a "Queen" on Christmas Eve,
December 24, 2007 when I purchased my Honda Civic. First of all, I like to
share with you my experience. When I enter the show room, everyone spoke to me
and made me fell very comfort. As a begin to browse and make comments to my
daughter, who is already a Honda Fan of yours, Dan DeCarlo approach me with a
very friendly smile and ask," what can I do for you today". Believe
me it was a pleasure doing business with Dan. He respected my opinion and gave
me information about the Honda that I didn't know. I have always been a Toyota fan but Dan won me
over with such great information and facts about the Honda. When we went for
the test drive, I was sold. I knew that all your commercials I had seen on TV
about your business and your staff was truth. Dan is an outstanding sales
consultant. His personality and sense of humor was a breath of fresh air to me.
I teach customer service to my clients but I will make sure that if they really
want to see customer service, they need to visit Schaller Honda and maybe one
day purchase an auto. It was a pleasure to see you and how you took the time to
say Hell-o. I will continue to tell my story to my clients, students and
friends and encourage them to go Schaller. Today, December 26, I stopped in to
purchase all weather mats and guess who had already called and e-mail me to
tell me thanks and how was the car? Dan met me at the door as I walk in to
inquiry about the mats and personally walked me back to the sales department to
purchase the mats. Art, he also put them in the car for me. Special thanks to
great people who you have hired and tell Dan I appreciate quality service when
I receive it. You may not know it but I work with about 1000 people each year
and I will tell this story about a thousand times. I am now a Honda Fan!
Paulette,New Britain
Just a note to let you know what a terrific employee you
have in Linda Albert. She has been so personable and so helpful every time that
I need service. Your service hours make it very difficult for working people to
access. I drove in one Saturday, because I could never reach your `appointment
coordinator', and I was fortunate to have Linda there to help. She
was very sympathetic to my problem with the hours, and she actually fixed my
problem herself! She is definitely a positive among many negatives in your
service department.
Sharon,New Britain
Comments: Hi,
I wanted to send a quick note to tell you how
impressed and pleased I was by your staff
yesterday from my morning drop off, to the very pleasant conversation I had
with my driver. He opened and closed my doors as if we were in a private limo
and he was interesting and sincere. The service was quick, cost less
than I expected and everyone I spoke
to was so professional. I had been serviced by the red team but I also
overheard a conversation by the
manager of the green team. He spoke to his customer with respect and was clear enough for her to understand. She
was older and he did an excellent job of being
clear and understandable without speaking down to her.
I have in the past gone to get my oil changed at a
local business near my home. Before I left, I
inquired about the time it would take if I got my oil changed at Schaller.
Your staff made me trust them and that outweighs the
inconvenience of your location to m home for
routine maintenance.
Happy New Year and keep up the good work.
Gail,Wolcott
Welcome to Schaller Honda!