Schaller Honda

"I applaud the people that are working at Schaller Honda"

April 18, 2011

Dear Mr. Art Schaller

I have been meaning to send this letter since October of last year when I purchased my CR-V; my apologies for the delay.

I want to extend my sincere gratitude to Schaller Honda for making my experience buying my new CR-V such a positive one.

In early fall, I started to look for a new car. I loved the Saab that I drove but it was not practical nor was it affordable to drive anymore. I narrowed my search down to a Honda. Honda could sell itself, which is why I believe a dealership should be superior and their customer service should be outstanding. I went to several Honda dealers in my area, some were good but they didn't "wow" me. A friend urged me to go Schaller and even though my first visit wasn't a success story my second visit was. Dan Decarlo was working and came out to the parking lot. I mentioned my earlier experience to Dan and he couldn't have been kinder. Equally kind that day was Mark Schebell who worked with me to create a deal.

Dan remembered even the smallest detail like the fact I wanted the car's number as a keepsake. That small detail speaks volumes as it demonstrates how he listens to his customers. I have been pleased with the follow up from Honda making sure all is well with my purchase.

Again, I know Honda can sell on it's own but I am truly grateful that I purchased mine through Schaller. It was a crazy winter but I had an extra sense of safety with my Honda.

I applaud the people that are working at Schaller Honda for their dedication. In particular Dan DeCarlo and Mark Schebell. I would not hesitate to send my friends and colleagues to Schaller.

Many Thanks
 
Meg
CC: Daniel J. DeCarlo
Mark Schebell

Meg

"They went the extra mile ..."

Dear Mr. Schaller,

I would like to express my appreciation for three employee's in the Honda Services Department: Ken Orr, Melissa Donovan, and Joyce Baroni. I have been a customer for over 12 years and they embody a high standard for customer service. As they are on the front line and represent Schaller, you should be proud of their work performance. Specifically, both Ken and Melissa explained the services that needed to be preformed and assisted in negotiating a difficulty that I had with the car rental from Enterprise.

They went the extra mile to ensure that I had a ride to work when the rental had problems and they worked around my busy schedule. Melissa kept me informed by providing me with daily updates about the service and time frames. Joyce was very helpful in getting Ken or Melissa to the phone when I needed to speak to them. All 3 made a difficult situation easier to deal with because I knew that I could count on them.

Mary Ann

"this was by far the best experience I have had with a dealership"

I have purchase numerous vehicles in my life time and this was by far the best experience I have had with a dealership. I would like to thank you sales consultant, Daniel DeCarlo, for the wonderful experience we had in negotiating and getting us the car we were looking for. I also want to thank Lori Xeller for a straight forward no nonsense experience in our financial needs for our vehicle. Because of Daniel DeCarlo and Lori Xeller, I will tell all my friends and family about your dealership. Please thank both Lori and Daniel for the wonderful experience. You can be sure the we will be doing business again in the near future. THANKS!

Susan

"I am letting everyone know how happy I was doing business with your dealership"

Hi Art,

I thought I'd drop you a note and let you know that I was extremely satisfied with the leasing of my vehicle from your dealership. Bart Tenerowicz (my salesperson) was informative, honest, and straightforward. It was refreshing and much appreciated. The internet department was also great to deal with. I am letting everyone know how happy I was doing business with your dealership. Thanks.

Kyle

"Thanks for having such great employees."

Hi Art,

Last week I picked up my second new Accord from your dealership. It was great experience for my wife and me. We showed up and where helped immediately. Our sales person was Bob Kenney and he was great. Like most people these days I had done some research on the internet before coming in. I have also been in the automobile business the last 15 years so I have a good grasp of cars and service. Bob was extremely knowledgeable and understood how to help us make a decision with options and costs. Too many times I have been to different retail business only to deal with a week sales staff who barely understands there products, this was definitely not the case with Bob. It was nice to be helped rather than handled for a changed. The next time I am in the market for a new vehicle Schaller Honda will definitely get first shot at my business. Thanks for having such great employees.

John

"We genuinely appreciate your extra effort to make sure we were happy with our decision."

Everything went very smoothly and we owe that to you.  Even when we changed colors half way threw the process you remained positive and encouraging.  We genuinely appreciate your extra effort to make sure we were happy with our decision.   This is our first Honda purchase and we found it to be a great experience.  I look forward to working with you again in the future!

Thanks again!

Ryan

"... look forward to a long relationship with the Sales and Internet staff at Schaller Honda. "

Dear Lisa and Michael,

 

Amy and I would like to thank you for making our recent purchase through Schaller Honda as pleasant and efficient as possible. The process, which began with an e-mail request for general trade and purchase information, and culminated (two days later) in picking up our third Honda from Schaller in five years was as congenial an experience as we have ever had. Amy and I sincerely look forward to a long relationship with the Sales and Internet staff at Schaller Honda.

 

Many thanks!

Michael

"The entire team that worked with me was great."

Hi Art! Just a quick note to let you know I leased a 2011 Honda Civic the other day. My sales person was Sara V. She was great. I hope and pray she is there when my lease is up in 3 years because I want to work with her again. The entire team that worked with me was great. I am telling everyone about how much I liked going to your dealership. I hope the service from this point is just as good. Please be sure to thank everyone for me! Thanks!

Lynn

had great sales experience their with eric bowen purchased wifes car cousins car from him honest internet sales no tricks great guy, just thought i would let u know sales department at schaller is top

Al

"I look forward to servicing my car at Schaller and will recommend others "

Hello all- I wanted to let the owners know how thrilled I am with the sales experience I recieved from Matt Bernier this past week. I have purchased or leased eight Honda autos in the last fifteen years from three separate dealerships. This time, I traded in my S2000 on an '11 Civic lease, and the transaction was quick and painless. Matt was extremely professional, and did a terrific job listening to what I needed. I solidified the sale with him inside of an hour, and picked up my new car on Saturday 11/6. Follow up after the sale has also been great, with no problems with the Honda product. I look forward to servicing my car at Schaller and will recommend others to see Matt for new Honda vehicles.

Mike,Southington

"It was an all around pleasure dealing with your people."

Purchased a new Honda Civic from your dealership and was very pleased with your pricing as well as your friendly service. We received the best price and were not high pressured into purchasing anything that we did not want. Your sales rep Michael Zablocki was very pleasant to deal with as well as informative in explaining the car to us at pickup time. He even programmed radio stations as well the locking mechanism of the car. In fact he even adjusted the seat for my wife. It was an all around pleasure dealing with your people. I will recommend you to people I know who are planning a car purchase. I certainly will be back when it is time for me to purchase another vehicle. Again Thank You to Michael and the rest of your staff who we dealt with for such a pleasant buying experience and a great price to boot!

Michael,Shelton

" Schaller should be very proud to have someone like you working for them"

Hello Rachel; I picked up my new 2010 HONDA ACCORD EX Saturday may 29Th. I just want to thank you for the time you took to help me. You had a lot to do with me buying this car from Schaller Honda. Schaller should be very proud to have someone like you working for them

Tim,Middletown

"I just wanted to say thank you! "

I just wanted to say thank you! I came in friday afternoon to pick up a side view mirror to replace the one that had been cracked and two of the people working the service desks were kind enough to replace it for me while I waited. I've been to a few Honda dealerships since I purchased my '07 CR-V, but this one has given me the best experience!! I would definitely come back!

Eileen

"these three members of your staff excelled at their jobs and made this an enjoyable purchase. "

Dear Art, My wife and I would like to take this opportunity to tell you about one the best car buying experiences we've had. From my contact with Robin Rivard,who handled a sometimes cranky old man and didn't give up. Then he came through with the price that beat all others to make the deal. When we arrived at the dealership we were greeted by Asim, who became not only our salesperson but a friend who demonstrated and guided us through the features and value of our new Accord. Our experience with Lori and her advice and knowledge of our financing and protection options was superb. She handled the transaction with great professionalism but made us feel like good friends. When we returned to pick up the car we noticed a small blemish on the left front fender. Asim was right on it and got it fixed by the body shop in minutes and we were soon on our way home with our new car. Art, these three members of your staff excelled at their jobs and made this an enjoyable purchase. We'll be glad to tell anyone we bought our new Honda at Schaller Honda. Feel free to contact me if there are any questions.

Michael & Joanne,Windsor

"No other dealership can hold a candle to the personnel service your staff provides."

Dear Mr Schaller,

Once again we had the opportunity to purchase a car from your dealership.  This is the sixth car that we have purchased from the various dealerships under your  name (4 Chevy, 1 Subaru and one Honda). The satisfaction with the vehicles and the fantastic service we have always been provided keeps us coming back for our vehicles. Bob Kenney and Justin Cassista were true gentleman.  We actually came last Saturday to just look and ended up buying the car our first Honda on the spot.  Vince, who we have dealt with for many years in your Chevy dealership again steered us in the right direction.  No other dealership can hold a candle to the personnel service your staff provides.  Rest assured this will not be the last you see of our family when it comes to buying another car.

Thanks again for the great service and always standing behind your products.

Audrey & Marshall,Newington

"No gimmicks. No games. Straightforward, knowledgeable, fair and personable."

Hi Art,

 

Clark and I would like to express our sincere thanks for everything you did to make yesterday's car-buying experience such a pleasure.  

 

First, the car itself is simply beautiful, and Andrew loves it. 

 

Second, all of the members of your staff were as capable, professional, and easy to work with as any I have encountered when purchasing a new car.  Dan's knowledge of the vehicle, his attention to Andrew and to making Andrew feel like "the owner," his thorough review of the features, and his unpressured, yet sure, approach to the sales process all combined to make the experience a positive one.  Dan was also clear and concise with my insurance company and got them all of the information they needed.  He followed up with a phone call to me this morning.  I have already recommended him--and Schaller--to another person who may be buying a new car in the next few months.

 

Jason was as professional in manner as any sales manager I have worked with.  No gimmicks.  No games.  Straightforward, knowledgeable, fair and personable.  I know several members of his family and was pleased to have an opportunity to do business with him.

 

Lori handled her side of the financial part of the deal particularly well.  We had a glitch with an erroneous Bank of America posting that created an additional challenge for her, but she worked through it efficiently and effectively as well as handling paperwork details with our insurance company.

 

Finally, I know that you were the "invisible hand" in everything that occurred yesterday.  Thank you.  Please feel free to use me as a reference any time it may be helpful to you. 

 

Best wishes for a Happy New Year

Pam,Farmington

"I had a positive experience when I purchased my 2010 Pilot at Schaller Honda ..."

Dear Mr. Schaller,

I had a positive experience when I purchased my 2010 Pilot at Schaller Honda this past week. Sales consultant Mike Zablocki was professional and very nice. After our first meeting with him, my wife and I agreed that we were pleased with how we were treated.

My initial interaction with Schaller was with Lisa Chase of Business Development. She was responsive and professional in providing pricing via the internet and addressing my needs. Business Manager Lori Xeller was responsive and helpful in conducting and explaining the business and financial aspects of our purchase.

Al,South Windsor

"Thank you very much for a job well done ..."

I would just like to thank the team at Schaller Honda for an enjoyable car buying experience.  From my first contact with Lisa Chase, to my test drives with Mike Zoblocki, to the financial discussions with Lori Xeller, every experience with the dealership was a pleasure.  I commend your team for your customer friendly service and atmosphere, expert knowledge on the vehicle and attention to detail.  Thank you very much for a job well done and I will continue to recommend Schaller to others.

Brian,Canton

" It was a pleasurable experience and I wouldn?t hesitate to recommend Schaller "

Dear Art,

 

Just a note to let you know how much we like our new CR-V which was purchased this week.  We worked with Margaret Scalora and were very impressed with her professionalism and knowledge of the product.  She answered all our questions promptly and thoroughly; very detail oriented.  

 

It was a pleasurable experience and I wouldn?t hesitate to recommend Schaller & especially Margaret to anyone.

 

Thanks again!

Linda & Paul

"This car is the perfect solution for the every day commuter."

To Schaller Honda:

This car is the perfect solution for the every day commuter.  After five weeks of driving the Insight, I can say that with good driving habits you will average more than 44 MPG in hilly country and more than 50 MPG on flatter terrain.

It handles very nicely, has very good balance, turns around easily in normal spaces, is easy to park and for an economy car can be taken on longer trips (300 to 450+ miles) on one tank of gas without sacraficing any measurable amount of comfort.

The gas engine shuts down completely at traffic lights (or any other significant, lengthy stop) saving fuel that can be better used in motion.

If you're into doing you're part in conserving gas consumption nation-wide, this is the vehicle all prospective buyers will be happy with.

Dante,Kensington

"I felt so comfortable with talking about to her about this ?milestone of event? for me. "

Dear Art:   Please--I apologize for not getting back to sooner.  I have had serious personal family situations including a death .  Anyways?the survey I responded to was from Schaller and not Honda?but that is okay.  Here are my comments about my purchase of a Honda EXL 2009 with all the amenities except Nagvition System which I don?t need: 

 

It was been 25 years since I purchased a new car.  I purchased used ?good cars? over those years?all high class
GM cars (i.e.,. Buick Park Aves in early 90?s and Olds Cutlass Cierra, etc.).  So I thought it was time to purchase a ?brand? new car.  I have heard a lot about the Honda Accords as a very good and reliable vehicle and I did some research, along with a friend, who also did some research --and I decided to purchase a Non-GM NEW car in 25 years!!

 

I am so totally trilled with my Metallic Crystal Black Honda ELX-4 cylinder that well I could live in it.  Among so many things, I love the way it handles and drives for me, but so much more important the safety features it has and that fact the car almost drives itself.!!

 

But here is the also the driving inspiration for this purchase:  Your salesperson--Maraget Scalora?she demonstrated the best a salesperson could in my 30 thirty of buying vehicles.  She always answered or got back to questions I had and I felt so comfortable with talking about to her about this ?milestone of event? for me.  Honestly the 4-5 times I went to Schaller Honda before I made the purchase, I saw her in action and she displayed ?emplary actions? rarely found in most car salepeople.  It was Margaret that made a the brand new purchase of a great vehicle pleasant and also informational on the important features of an automobile that I wanted.   KUDOS?to Margaret Scarlora.  In my 30 years of purchasing vehicles whether new or used, Margaret Scalora, made this the Most Pleasant purchase of a car. 

 

Thank you Margaret!!  Will be in contact with you again. 

Pamela,Kensington

"we appreciate being treated with the same respect and integrity ..."

Dear Art,
 
Our experience with Schaller was a very positive one. From the beginning when Karen Duffy responded to our email quickly with a specific price for the Accord; we had no intention of  going out on Monday to finalize a purchase but the offer was too good to not pursue. The local Honda dealership's response was "Impossible." They could not match the price. Margaret Scalora was extremely knowledgeable and could not do enough for us as we went through the process. The evening was topped off by Justin who handled the numbers well and was very pleasant despite the lateness of the hour. Margaret was very thorough in explaining the varied aspects of the Accord. If our first experience is any indication of Schaller you have an outstanding organization.

We have already referred a friend to Margaret.
 
As former owners of a retail business we appreciate being treated with the same respect and integrity that we felt our customers deserved.
 

David & Christine,Wallingford

"... not at all pushy and his overall easy-going manner was so nice to deal with."

Jim was fabulous!  He was informative(I did learn things I did not know),not at all "pushy" and his overall easy-going manner was so nice to deal with.  Loved him!  Thought he was awesome!  Lori was wonderful too!  I truly got the feeling they wanted me to make out with this whole deal!

So thank you Rachel!  It all started with you!  I appreciate everything the team did to make it happen!!!!!

 Happy Day!

Nanny,S.Windsor

"people who understand the concept of customer service ..."

Ken;

Thank you for your Email. My service experience was exemplary, as usual, primarily due to Linda Albert and her extremely efficient/effective way of doing things. In this day and age, it is very difficult to find people who understand the concept of customer service. She not only understands it, but exemplifies it. She is a credit to the dealership and is one of the reasons that I/we bought our 2nd car there and will probably replace my Pilot there in the near future.

Domenic,Plantsville

"I bought my car from your dealer, which is 30 miles from my home .."

I am going on vacation today for a week-- so I may not have much to say for a while, but I can tell you that while I hate the car-shopping and negotiating game, I bought my car from your dealer, which is 30 miles from my home in Hamden, do to the far more laid back manner, lower pressure sale pitch, and seeming honesty of your salesman, Bob.   I could have gotten the same deal for the same car from Wallingford, but I did not feel comfortable with  the salesman there.

Leah,Hamden

"This was the most enjoyable car buying experience I've had in the last 40 years."

Rachel,

Just drove home with my new Honda Civic from Schaller Honda. This was the most enjoyable car buying experience I've had in the last 40 years.

I appreciate the time, effort, courtesy and professionalism extended by you and your associates. In particular I'd like to express my appreciation the efforts of Asim Yosafi, the consultant assigned for my appointment this morning.

Thanks again.

Jim,Middletown

"... everyone is pleasant, responsive, and anxious to make interactions positive and memorable"

Mr. Schaller (Art),

I appreciate your birthday greeting!  I've always been very impressed with the level of customer service afforded me by the staff at Schaller Honda. This personal recognition of my birthday is another fine example of that focus on the customer.  From your service managers, to the shuttle van drivers, to the cashiers and the parts department folks, everyone is pleasant, responsive, and anxious to make interactions positive and memorable.  Your records won't reflect this (because, shamefully, I haven't always done business with Schaller), but I've owned Hondas exclusively since 1983.  I've purchased 7 Hondas (new and used), and have the vast majority of service from your fine establishment, despite the fact that I live in Killingworth!  Keep up the great job!

Lauren,Killingworth

"Believe me, anyone who is looking for a car will hear from me that your dealership is the place to go."

Good Morning Art, Yesterday 2/24 I purchased a 2005 Honda CRV from your dealership. I'm happy with the car and most especially with the way your staff treated me. I needed a new vehicle quickly because my only car, a '96 Bravada had terminal transmission problems last Saturday. Honda CRV was one of the vehicles that I liked, and your website brought me to your dealership. I was able to find that you had several vehicles for me to look at, which made Schaller Honda my first stop. Bob Kenney was my salesman. It was the first time I purchased a car on my own and I have to admit I was worried. Bob treated me with respect, did not apply pressure, answered all my questions, made sure I got to see the vehicle I wanted. He guided me through the process very smoothly. Even arranged to have the car brought to my house Believe me, anyone who is looking for a car will hear from me that your dealership is the place to go.

Deborah,Southington

"Nice Job !!!"

Excellent purchasing experience!!!!          We also purchased our 2001 CRV from Schaller Honda.       At this point and time I wouldn’t even think of looking at another Honda dealer.         Mark and Dave made this a pleasurable experience and I am not an easy person to satisfy.                   Nice Job !!!   

Ed,Wolcott

"I have been treated extremely well and I am walking away with a very positive experience."

Hi Lisa,

I just wanted to let you know that I have appreciated your offerings and the opportunity to do business with you and Schaller Honda.  I did visit the dealership yesterday and am happy to report that I did commit to purchasing a new Accord EX-L (and will be taking delivery today).  The salesperson I worked with was Bob Kenney.  He was terrific (as was Mark).  I would highly recommend him to anyone.  With his assistance (along with yours), I have been treated extremely well and I am walking away with a very positive experience.  I will not hesitate to recommend you and your dealership to any acquaintances of mine that are car-shopping in the future.  Once again, thanks for your courteous and professional assistance.

Respectfully…Jim

Jim,Durham

"Exceptional customer service skills should be commended!"

Mr. Tetsuo Iwamura

President and Chief Executive Officer

American Honda Motor Company

1919 Torrance Blvd. Torrance, CA 90501-2846

Dear Mr. Iwamura:

I've been a loyal Honda customer since I bought my Civic EX in September 2001. At the signing, I had financed my car loan through one bank and then re-financed with another a year or two later.

When my car loan was paid off in December 2007, I called my bank to receive my title. Little did I know that that phone call would be the beginning of a headache-inducing scavenger hunt.

Or, should I say, would have been a headache were it not for the efforts of Mr. Dan Virola, Title Clerk, from Schaller Honda in New Britain, CT (the dealership where I purchased my car).

The bank I was dealing with was of little assistance and as I tried to track down my lost title, I decided to call Schaller Honda to see if they could point me in the right direction.

Not only did Mr. Virola point me in the right direction, he did all the driving. He made several phone calls to DMV and even inquired with them personally as to what had happened to my title (turns out it was an error between the two banks). He kept in constant contact with me, letting me know what steps to take and what forms to fill out. Were it not for Mr. Virola's kindness, this would have been a huge ordeal for me (i.e., taking time off work to go to DMV, going through the ever-agonizing DMV phone system, etc.)

Mr. Virola's exceptional customer service skills should be commended. Having people like him on your team keeps customers like me confident and loyal to Honda.

 

Best regards,

Sheri,New Britain

"I could not have had a better experience!"

Thank you so much for all that you have done for me.  As of last friday I have been driving around the state in my new 2008 honda civic ex in atomic blue metallic.  I absolutely love it!  Thanks to your email with a very competitive price, Ed, my sales person, and Lori, the wonderful finance manager.  Normally I am not fond of looking for cars because of the pushy sales people and the non informative and deceitful finance managers.  This was a complete 180 turn around.  I could not have had a better experience!  I had wonderful family and friends that helped me out during my purchase and schaller made the experience an 11 out of 10.  This will always be in my mind and I have already recommended schaller to other people.  I could go on some more but I am sure that you get the idea.  

Thank You so much for your help and thank you to Schaller for all of their help!

Karen

Karen,Newington

"Just a note to let you know what a terrific employee you have!"

Just a note to let you know what a terrific employee you have in Linda Albert. She has been so personable and so helpful every time that I need service. Your service hours make it very difficult for working people to access. I drove in one Saturday, because I could never reach your `appointment coordinator^', and I was fortunate to have Linda there to help. She was very sympathetic to my problem with the hours, and she actually fixed my problem herself! She is definitely a positive among many negatives in your service department.

 

Sharon,New Britain

"We received an immediate and friendly response!"

Dear Mr.Schaller

I had such a great experience at Schaller Honda that it inspired me to write this letter. On the morning of 6/18/08 my husband and I called Schaller Honda asking for a better trade in price for a 2004 Land Rover Discovery, as we were unhappy with the quote so sternly and arrogantly provided to us by Manchester Honda. We received an immediate and friendly response, and were offered an appointment that same morning. Most of my contact that morning was with Jason Gengras and Jim Sydoriak. They attentively listened to my situation, seemed to go out of their way to help me and provided me with information in a matter-of-fact yet friendly, respectful manner. Most surprisingly is that they did all of that without even knowing if I was serious about making a sale with them. Additionally, they respected my need to make frequent calls to my husband who was unable to join me that morning.

When I left Schaller Honda that morning, my mind was made up on doing business there. On the morning of 6/19/08 I went back to Schaller Honda and purchased a 2008 Honda Accord because of your staff's willingness to work me on a more reasonable trade in value and because of their friendliness, attention, and professionalism. Again, I spent the most time with Jason and Jim while my car was being prepared, but all of the staff that I came into contact with that day was absolutely a pleasure to work with. Jim especially went out of his way to keep me informed while I waited, and he did a terrific job reviewing the car in detail. I also enjoyed the stories he shared about his own Honda. Additionally, I liked the follow up calls that he made and the fact that he was willing to collaborate with my husband although he had never met him. Jim was one of the most sincere salesmen I have ever dealt with.

With Appreciation,

Maja

Maja,Cromwell

"I appreciate their customer focus, ease to work with, and professionalism!"

Please convey my thanks to The Service Teams' Manager, Ken Orr and the Red Team Service Manager, Phil Beers, for the swift resolution of my '99 Odyssey's transmission problem last month. Ken and Phil worked to honor Honda's commitment to addressing the issues with that particular transmission model and quickly get me in, fixed and back on the road, working around my schedule. I appreciate their customer focus, ease to work with, and professionalism. As a satisfied owner of two Honda's from Schaller New Britain, I can certainly say I will again visit you when looking for my next one!

Thanks, again!

Robert

"... a breath of fresh air"

Just wanted to say I purchased a car from your store last week and it was a great experience. My initial contact with Robin Rivard, was both professional and a breath of fresh air. I hate buying a car and he made it quick and painless. Margaret the sales person that took me for the test rides was polite and respected my time. Lori, F&I did everything they could to accommodate my schedule, she was great! Bravo to you for having a great team on board, I will send everyone I know to your store.

Doug

Doug,Deep River

"Schaller Honda ~ Service Dept. "

Comments: Hi,

I wanted to send a quick note to tell you how impressed and pleased I was by your staff yesterday from my morning drop off, to the very pleasant conversation I had with my driver. He opened and closed my doors as if we were in a private limo and he was interesting and sincere. The service was quick, cost less than I expected and everyone I spoke to was so professional. I had been serviced by the red team but I also overheard a conversation by the manager of the green team. He spoke to his customer with respect and was clear enough for her to understand. She was older and he did an excellent job of being clear and understandable without speaking down to her.

I have in the past gone to get my oil changed at a local business near my home. Before I left, I inquired about the time it would take if I got my oil changed at Schaller.

Your staff made me trust them and that outweighs the inconvenience of your location to m home for routine maintenance.

Happy New Year and keep up the good work.

Gail,Wolcott

"I would not think twice about purchasing another vehicle(s) from your organization, again."

Dear Mr. Schaller,

I wanted to take this opportunity to express our satisfaction with your organization and your people. Within the last year we purchased two vehicles. Actually, we purchased them together. They were a 2002 Honda Odyssey and a 2002 Honda Accord.

Ed Green was our sales rep and he was a pleasure to work with. He was a good listener, very courteous and patient. My wife and I, as well as our three daughters test-drove the vehicles more than once. I would be honored to work with him again.

A few weeks ago, I brought in my Odyssey as it needed a transmission and I was very fortunate to have been able to be serviced by Jennifer Zatorowski, Blue Team Service Manager. Her attitude, demeanor and service were excellent! She made a stressful situation more pleasant.

It is on an individual level that we make a difference in people's lives and Jennifer and Ed have definitely made our relationship with Schaller Auto more enjoyable I would not think twice about purchasing another vehicle(s) from your organization, again.

Thank you!

O, R & L,Rocky Hill

"I will continue to tell my story and encourage them to go Schaller."

Dear Art:

I want to let you know that I felt like a "Queen" on Christmas Eve, December 24, 2007 when I purchased my Honda Civic. First of all, I like to share with you my experience. When I enter the show room, everyone spoke to me and made me fell very comfort. As a begin to browse and make comments to my daughter, who is already a Honda Fan of yours, Dan DeCarlo approach me with a very friendly smile and ask," what can I do for you today". Believe me it was a pleasure doing business with Dan. He respected my opinion and gave me information about the Honda that I didn't know. I have always been a Toyota fan but Dan won me over with such great information and facts about the Honda. When we went for the test drive, I was sold. I knew that all your commercials I had seen on TV about your business and your staff was truth. Dan is an outstanding sales consultant. His personality and sense of humor was a breath of fresh air to me. I teach customer service to my clients but I will make sure that if they really want to see customer service, they need to visit Schaller Honda and maybe one day purchase an auto. It was a pleasure to see you and how you took the time to say Hell-o. I will continue to tell my story to my clients, students and friends and encourage them to go Schaller. Today, December 26, I stopped in to purchase all weather mats and guess who had already called and e-mail me to tell me thanks and how was the car? Dan met me at the door as I walk in to inquiry about the mats and personally walked me back to the sales department to purchase the mats. Art, he also put them in the car for me. Special thanks to great people who you have hired and tell Dan I appreciate quality service when I receive it. You may not know it but I work with about 1000 people each year and I will tell this story about a thousand times. I am now a Honda Fan!

Paulette,New Britain

"Thank You!"

I would just like to thank Lori Xeller and Vince Giordano for their assistance after we purchased our 2004 Honda CRV on October 31, 2007 (Halloween). After getting th car home we discovered a crease in the rear panel as the car is white and with the light in the parking lot we could not see it. Also, the rear bumper was dented in the rear corner. I contacted Lori as I had her card and she advised she would set up an appointment with a manager to look at it. After several scheduling conflicts we were ab to bring the car in and Vince was able to look at the car. I thought we would battle about us taking the car home without seeing it at your dealership but Vince agreed it should never have left the lot like that especially being a certified vehicle. The vehicle was repaired and while in the shop we were given a loaner.

We would like to recognize Vince and Lori for going out of their way to help us. We will continue to visit your dealership and recommend others based on this experience.

Mark & Barbara,Southington

Jay

"...if they know anyone looking for a Honda, they should send them to Schaller for great pricing and excellent customer service."

I had a terrific experience buying my new 2009 Element from Schaller. It was easy, no hard sell, and the salesman was knowledgable and friendly. I was going to purchase from Hoffman Honda, as they're close to my home, but their customer service and the way they treated me on two visits, as if they weren't interested because I wasn't buying immediately, swung me back to Schaller. I will be bringing the Element to Schaller's service dept for all of its' services and have told the folks at my credit union (espn) that if they know anyone looking for a Honda, they should send them to Schaller for great pricing and excellent customer service.
thank you!

Mildred,SIMSBURY