Customer Testimonials
They listened to my wants and needs and were able to match me with a car I love.
Easy in and out for a service oil change. Nice service writer from Rocky Hill very helpful and well informed
We have bought all our cars since 2004 at Schaller Honda and have always been very satisfied. I am so happy with my HrV. It is a fun and comfortable car to drive. I particularly appreciate the service that my salesperson, Richard Small, provided. He understood exactly what my concerns were, he explained all the technology and safety devices, and he patiently helped me feel comfortable with my decision when I drove out of the dealership. Richard also took care of my last minute decision to add floor mats to my order, after all the paperwork was done. He walked me ... Read More Google - Jun 11, 2025
i purchased a 2021 ram 1500 from this place. lorianne and mark were very clear and concise, honest, and helpful employees. it was my first time buying a vehicle from a dealership so i was nervous but that changed shortly after i spoke to the employees there. they even offered to pick up my trade-in vehicle (bad transmission) from southwick, mass. everyone i know looking for a new/used vehicle i have referred them to here.
I had a great experience at Schaller Honda in New Britain. Every phase went smoothly - friendly, knowledgeable reps at every level. I would definitely recommend.
I recently purchased two vehicles from Schaller Honda. We dealt with two different sales and finance people. Both purchases went smoothly and their customer service and attention to my needs was exceptional. I will only buy from Schaller.
The salesman was upfront and honest. Showed very good manners. I couldn't find what I wanted,hopefully in the near future they will get a car I can purchase. Good place of business.
My sales rep was David Laughman and he was great! I didn’t work with Dylan Celone so I didn’t give him a review.
Very acomodating traded our lease the same day. Would recomend dealership to friends and family
It was very pleasant to deal with the salesman Richard Small. Also going through the finance portion, was very easy.
Good communication. Friendly staff. They found the car I was looking for in a reasonable amount of time.
My visit was a very enjoyable experience. All the people were friendly and helpful. A very well run operation. They made my purchase easy with their help and followed up afterwards I would highly recommend Shaller Honda to anyone looking for a new or used vehicle.
Vehicle not washed or vacuumed before I picked it up. Still waiting to get the owners manual that was supposed to be in the vehicle. Multiple messages left for Nick and Dylan go unanswered.
David Laughman was very Knowledgeable, Helpful, Courteous, He listen to what I was looking for and appeared to be well informed.
Great customer service I am very happy to buy my Honda CRV 2025 here in the future went I want new car for me or my kids I will be coming here !!!
Good service and good selection of cars, the staff (Sabrina) was excellent and answered all our questions
Daniel was really nice to work with . He was super helpful and explained me all the details
I always bring my car here for any job that i need done always guaranteed it will be done right
Quick and Quality service.
Worked with Rich Small who, by far, the best sale person we’ve ever worked with. Rich is knowledgeable, kind, friendly and thoughtful. He’s one of the reasons we bought our new car from Schaller.
Fantastic , excellent . Very good service, I liked the treatment and the facilities thank you so much
This is my second purchase from Schaller Honda. They are very responsible, giving me information and prices immediately and have the best prices in the Connecticut! area in which I live. Their staff is very professional and helpful, and I was very pleased with my experience purchasing a new car
The cars on the lot were exactly what I was looking for. The staff is on their game, from answering your call to handing you the keys.
Excellent on line purchasing experience and sales engagement. And equally excellent experience in purchase process…smooth and fast.
Eddy is TOP TIER, please ask for him if you want service done. He deserves a raise / promo or both! He takes the job seriously, and is sincere and kind in his actions! Great guy!
Found a car online, showed interest, received a response almost immediately. That car unfortunately sold, came back from vacation, and test drove a 2022 Honda CRV EX-L and loved it. Sarah Peschky was my sales person and she was absolutely amazing from beginning to end! She was extremely attentive, knowledgeable, helpful, informative, encouraging, answered any and all questions I had, and her character was wholesome and genuine. She stayed in touch with me to make sure I was happy with everything after purchase, and when I had a slight issue with Android Auto, She had me come in right away and ... Read More DealerRater - May 21, 2025
Everyone I have encountered at Schaller Honda has been very informative, kind, and responsive to my needs. Exceptional service!
I have always purchased my cars at Schaller's. They are a family-owned business that I trust thoroughly. I highly recommend buying here!
Very Friendly knowledgable sales team
This is the 4th vehicle I purchased from Schaller. I got my 1st vehicle when Schaller was on Stanley St. I have always gotten great service and have been very pleased with Schaller!
Great place, great people.
JJ was very helpful and make easy buying experience
Great purchasing experience. Low pressure and negotiated a good, fair deal. The sales person was very accommodating and got the perfect vehicle for me. I recommend the dealership to anyone in the market for a new Honda.
It's salespeople show a genuine concern for the customers that come. Lori was very nice and knowledgeable.
Amazing deals , great costumer service
Richard Small was an excellent salesman--on top of details, finding the car we wanted, answering any questions we had, and being in communication with us through the whole process--great experience!
Always an amazing experience, the crew is always nice, helpful, and they always have amazing deals at Schaller Honda!
Rich Small was amazing!
My husband and I had a wonderful experience. Our salesman, Rich Small, was very professional. He was courteous, knowledgeable and patient throughout the whole car lease process. I would highly recommend him and the dealership to any of my friends and colleagues!
I was in contact with Dan and besides everyone being so helpful, he really cared about me and my car issues and the money issues etc. when I came in to wait for my car to be done, he was dealing with other emotional customers (both angry and upset) and he handled it so well and almost looked like he was gonna cry for them. He really does want to help people and does! I appreciate him so much and these last few days he's kept in contact with me about my car and did everything he could to ... Read More Google - Apr 30, 2025
Excellent service and kind & courteous staff
Great customer service, my salesperson, Sabrina was wonderful, very attentive. Dylan was very knowledgeable and took time to explain all the forms.
I would buy a car from them again. Car was very clean and the Gas tank was almost full when we picked it up.
Schaller went above and beyond to make us happy and to get me in my new car! I LOVE my new car (thanks JJ for finding it!) and the warranty on pretty much everything until 130k miles plus 3 years free oil changes (paid upgrade)!
Excellent
Very quick and communicative, good transparency with delivery time and costs. Process was simple and understandable.
Purchased a new pilot and great service. The manager and sales person provided great service.
Amazing customer service JJ went the extra mile with helping me purchase my vehicle definitely recommend his expertise.
We purchased a 2025 Honda CR-V hybrid and had a great experience with the saleswoman, Sarah. My only issue was the finance guy, Eliezer Valdes. I told him multiple times, loud and clear, that I did not want any extra warranties or gap insurance, but somehow he still added to our purchase, and my wife signed without knowing they were in there. The next day, I called him and left a VM, and did not get a response. Then I got in touch with manager Mike, who agreed to have us come back and have it removed. We returned and worked ... Read More DealerRater - Apr 16, 2025
We purchased a 2025 Honda CR-V hybrid and had a great experience with the saleswoman, Sarah. My only issue was the finance guy, Eliezer Valdes. I told him multiple times, loud and clear, that I did not want any extra warranties or gap insurance, but somehow he still added to our purchase, and my wife signed without knowing they were in there. The next day, I called him and left a VM, and did not get a response. Then I got in touch with manager Mike, who agreed to have us come back and have it removed. We returned and worked ... Read More Google - Apr 16, 2025
Very attentive and professional!!
Not a huge problem, but it was handled quickly. Eddie was great, kept me informed.
Had a great experience at Schaller. They made buying a car very easy. Frank was awesome and had our paperwork all ready for us. Lori our salesperson was phenomenal. She was very knowledgeable and not pushy at all.
JJ is amazing, everything went smooth. Super Satisfied with everything and most importantly I LOVE MY NEW CAR!!
Schaller Honda provides excellent customer service with friendly and knowledgeable staff. The buying process was smooth, and they ensured I got the best deal. I highly recommend them for a hassle-free car purchase experience!
It was a quick and easy process. Everyone we came in contact with was friendly and helpful.
Note that Laurie was first one to show me the new cars. Purchase process was straightforward.
Jaymee was awesome to deal with, from the test drives to the low pressure sales approach, to seamless negotiations, this was overall a great experience
Had an exceptional experience with Service advisor Eddie , he explained everything very clearly that was wrong with my 2007 Civic Si . Very professional & Polite and made the experience very easy for me. Highly recommend Eddie & Schallers for your Honda service
Recently purchased a 2025 Honda Ridgeline , our sales person was extremely helpful never pushed us to make the purchase she listened to our needs ,sales manager and finance manager were very helpful as well ..we have purchased 3 other vehicles through Schaller Honda and will definitely return for our next vehicle . Great experience, very happy with service .
I like how they treat us. I like to buy a car over there. Everyone go over there because they're good
Instead of helping the customer get the best deal Honda took advantage of the customer and were paying more for our car now than when we leased it.
Sara was very professional and friendly in our dealings with us. She was informed about the attributes of the car we bought and was not “pushy” in terms of getting us to buy extended coverage for the car. However, we were disappointed we could not get a limited warranty (6 months or so) on the used car we bought. This is not a criticism of Sarah, but of the policy in place.
I went with my daughter Latasha to finance her car and the finance manager Eli was absolutely amazing...The customer service on his behalf was EXCELLENT!!
Hands down for Eli and Sarah! Helped me out tremendously with the process! Worked out for the best! I appreciate y’all both taking time to deal with me! Eli I appreciate you dealing with my mom and myself! I know we came off hard but you made the process easy and broke it down better to us! Thank y’all both!
Communication is poor. With difficulty in getting the proper paperwork in place, and follow up with promised “we owe” repairs
Rich was awesome he took care of me very well & made sure everything was squared away
Great experience, thank you.
Our second salesperson was great. They didn’t give my husband the oil change coupon at time of sale, said it was ready to be picked up, and it wasn’t. I had a similar issue when I bought my last two cars. Your prices are great, but I felt you don’t value our time with my issues, and can see it here as well. Our time is valuable as well and there’s a dismissiveness to that. Apologies are fine, but when it keeps happening.
Richard Smalls was my sales rep for my new lease. He is simply the best! He was attentive, informative, and knew exactly what I wanted and what would best fit me. This is the second lease I have gotten through him. I wouldn’t go to anyone else! Thank you Rich!! 🙂
Even though the dealer is upgrading their showroom they made sure to treat me like a value customer. They gave me a great price on the new car from the start and the trade in was fair. It was a pleasurable experience.
worked with us to make it possible to afford another lease in which our situation would have been unattainable to buy out the last lease and we couldnt have asked for more to make it affordable for us to still drive the honda Lisa loves.
I had a very good experience with this dealership. Olivia was very knowledgeable, listened tonwhat I was looking for, and was not pushy. I appreciated hwr patience ans taking the time to show us a number of vehicles.
We were disappointed at first. Had a rough start on 1st test drive. Next test drive we got Sarah as our salesperson and she turned a very disappointing start into a positive experience.