Customer Testimonials
Desiree was fantastic. Exceptional employee, will highly recommend her in the future. Thank you Desiree!
Nick and Sarah were AMAZING! made me feel so comfortable through the whole process and not like i was being steam rolled to buy from them. They made sure I understood everything every step of the way!
Piotr and Sarah were amazing. They made the process so easy to buy a car. Frank was very personable and easy to work with.
Amazing fast and friendly good communication and they all know what they are doing amazing staff
Great Coustumer service. I had a recall in airbags and they were promptly to fix it.
Great experience purchasing my third vehicle at this dealership. Courteous and knowledgeable salespeople and ownership.
Sarah was a delight to work with and gave me impeccable service. She was patient and helpful and never made me feel stressed or not well taken care of. I love my new car from Schaller and would recommend them to my friends and family.
Loriann Close really made the whole car buying experience a wonderful experience and would recommend her
Car looked so much better than when I brought it in. Love to get a clean car.
I recommend this dealership. The salesman Moisés was the one who helped me, plus the group of workers who were in the efficient process 👏🏻
My experience was way smoother than when I got a car at Ford. Thank you to Megan for helping us with our 2025 HRV!
Great customer service, knowledgeable and very helpful on making the right decision for your wallet & family.
Staff was very attentive to me and my family from beginning to the end of the process.
Quick, professsional, pleasant! Best dealership around.
The service technicians were very diligent on their technical knowledge. They provided me what was needed for my vehicle repairs.
Me atendieron con educación la persona quien me atendió fue amable solucionaron el mantenimiento de mi honda crv
Our salesperson was great & knowledgeable. The paperwork part of the transaction was slow. It took longer then we thought it should. he had to go back & forth to the other building to print things out. They knew when we were coming in to pick up the car and should of had paperwork ready.
They’re the best and tend to all your needs and anything you have questions with!
Megan was so helpful making sure I had everything I wanted and was patient with me when I was indecisive, she made the car buying experience pressure free it was wonderful
Professional, Great customer service and going above and beyond!! 1 of the Best dealers in Connecticut. Special thanks to Desiree and Frank for going above and Beyond. Great communication and professionalism! Dylan awesome assistance in general!
You guys did an amazing job on my truck. It drive a lot better than it has been. Thank you!
Jasmin was very sweet and easy to talk to. I ask her to double check my issue an did with no hesitation
Wow! That is how I can describe the service today ! In and out and great prices! The staff are very friendly and knowledgeable. I will be back. 💯! Thanks Service Team!
Jollian Clone was very helpful and professional. She demonstrated knowledge and experience. Thank you Jolliann!
all good, exellent service, JJ is the man,i will recomend schaller to my friends, thank you guys.
The dealership was very friendly and courteous in helping me purchase an automobile on the first day of my visit.
Drove in with no appointment and the service rep..(Dylan) was very informative about any questions I asked. Service was completed in a very timely manner with great satisfaction. I am 100% satisfied and highly recommend Schaller’s service dept.
Very professional. Everyone, especially Megan Marquis were very knowledgeable. I’m sure this Honda Passport will last 20 years with no problems.
Good service experience when trying to get and program a spare key for our Honda.
I like the service provided at this dealer and when ever there is a problem the service team goes above and beyond to help me out.
This has always been my go to dealership.We have bought at least eight plus cars as a family here and it's my choice every time I need to look for a vehicle for myself or a family member or friend. Especially with our sales person Richard Small he's always been great at answering any question we may have. Michael the sales manager was awesome and great when he took the time to look at my daughter's credit and diligently worked to also get her into a vehicle given her unfortunate health situation that impacted her credit. ...
Very caring and good Customer Service. They work with you and give you options in purchasing a car.
Good service, Dealer was very polite and convincing and always had a smiley face, motivated.
I worked with Xhoel and it was a pleasure to work with him he answered all of my questions about the car I wanted and was super patient with me and has great energy! Funny thing I wasn't expecting to find was looking for, yet Xhoel made sure to find what I exactly need! Thank you Xhoel and Peter!!!
Thanks Nick and Sarah!
Sarah and Peter were the best and made the buying process so easy
I recently had to bring my 2011 CRV in for a recall for a rear trailing arm failure. Everyone was super nice. I did wait a long time however, that was my fault. I was told to drop the car off and had a ride home but no ride back out to get my car. I chose to stay. If you have to take care of this recall try to make accommodations to drop it off. It will take 4-5 hours. The staff here was really kind and I appreciate them getting me in so soon when other shops couldn't ...
They did a good job keep me informed on everything going on. Good job will come back
I don’t even know where to start! Sales rep Desiree was outstanding and went above beyond. I really appreciate the information and the car at hand. She has fantastic customer service and great smile every time. Which shows positivity I highly recommend Desiree sales rep. Special thanks to Frank. Know him for years he got me started with my first car ever. Man of his word. Really big help and great person thank you!! 🙂
I had the pleasure of working with JJ about a year ago. The team at Schaller Honda and JJ made the process of obtaining a new lease a breeze. An excellent experience and I hope to continue using their services in the future.
I had a wonderful experience purchasing my vehicle at Schaller Honda. My sales associate, Sarah Peschke, was friendly and knowledgeable throughout the entire process. Sales Manager, Peter, was also great to work with. Loved that I was able to drive the car home three towns away before purchasing to show my husband who could not be there with me. I did not feel pressured by any sales "gimmicks" and will recommend Schaller to anyone looking to buy a reasonably priced used car.
I found out that I needed two rear shocks that were leaking. The service advisor told me that it was covered by my extended warranty that I forgotten I had purchased.
Michael “Eli” Eliasson went over and above to find me cars to look at and test drive. He is not a pushy salesman, but will make sure you are totally comfortable and excited about the car you want to call your own. He is very knowledgeable and if he doesn’t know the answer, he finds out right away. My husband and I were very comfortable with him and would definitely do business with him again. 😊
Service employee was great. I believe his name was Dylan. the check out person was not kind or pleasant. Very rude when asking where the car was located and sent me to search for the car in the lot. Did not even say hello when I stepped up to the desk
I recently leased a 2025 Honda CR-V from Schaller Honda, and the experience was nothing short of fantastic. The team's dedication to customer service was evident from the moment I walked in. Our Sales rep, Eli, was attentive, knowledgeable, and made the leasing process incredibly smooth. It's refreshing to see a small business like Schaller Honda outshine larger dealerships with their personalized service and attention to detail. Highly recommended for anyone in the market for a new vehicle!
Awesome place to buy a car!shout out to Nick Peter sarah!love my honda civic
Great team.I did not have to wait long.Explain all the service that was needed to be done. Quick and easy.
Have bought my last 4 Honda's from Schaller Honda. I like that they are low pressure and patient- giving me time to think about my options. Never had a bad experience.
I just want to say that even though we didn’t end up purchasing our car through this dealer, we felt like this place is actually a really respectable dealership. Eli helped us and I couldn’t say more great things about him. The only reason we didn’t get our car here is they didn’t have the exact car we were looking for.
Prompt service. On time. Greatly appreciated
From start to finish it was an easy process getting our new car. Everyone was very polite and knowledgable. Had to schedule to take the car back for a minor repair that was part of the contract and they satisfied it completely.
Helpful video and quick service provided. Helpful review of end result and next steps for next visitors
Great dealership! I have bought several vehicles from Schaller Honda. Great service department. Salesman have always been great for taking care of my needs.
Amazing help on getting us approved on the worst of circumstances, and the service was great as well as the Allstate insurance incentives is a great plus .
Good service, but disappointed had to replace same part I had replaced five years ago at Schaller. (not cheap--over $1,000.00 to replace, including labor.)
Sarah was great! Super helpful and professional in guiding me through my first car purchase. I couldn’t be happier!
Sarah was fantastic to work with! Everyone there was great and they work with you. Would 100% buy a car from them again! Thank you guys so much! I love my car!!
Dylan was great
Good service, got the car on time based on discussion with service advisor. The repairs were performed as per expectation.
Everyone was very helpful. They got me in and out quickly. I’m very satisfied with this dealership.
Brought my 03 Honda accord in for a recall service at around 11 am they said they were busy so I might not get my car back the same day. Around 2:40 before closing they called and said my car was ready. Eric was excellent in explaining what was happening and they got the job done and me back on the road asap.
I had an amazing experience. Everyone that assisted me was super helpful, and kind during the process of getting a new car. They answered all of my questions, as well as provided me with information that was necessary during the process. I am grateful for everyone and love my new car two weeks in.
We did not work with Dylan Celone. Eli was our sales rep. He made the process of buying a car very easy. We couldn't have asked for a better experience. Eli and Frank made the whole process go very smoothly. I will gladly recommend Schaller Honda and Eli to anyone I know who is looking for a car.
Excellent service with everything running smoothly. Had no issues going through the whole buying service.
Excellence costumer service, and when the extra mile to exceed costumer satisfaction. Caring and happy service
Purchased a 2021 Mazda Cx-5. Carla was straight forward, helpful and honest. Transaction was smooth and she stayed late to complete the transaction. Was a pleasure to work with do not hesitate to contact her in the preowned department! Also Pete the sales manager was great in helping us reach our target budget. Both made for a great transaction.
I used the New Britain autobody shop to reapply ceramcoat to my bumper that was replaced. I work with Noida Ortiz. She was amazing. She provided outstanding customer service. Everything went smoothly with the repair and the insurance adjuster.
dylan communicated well, explaining process. He reviewed the findings from serv ice and overall did a good job
Dylan is a fantastic manager and pays attention to his customers and all the details requested. Thank-you for the great service oil change check up visit. Please let Dylan know how much I appreciate his professionalism and expertise. He is nice to everyone. There were others involved but I did not take their names. The on line review required me to rate other people I do not know and did not work with. Because of the great experience I gave them all a five star review however I cannot honestly say i worked with any of them. I do not ...
Nice muy buen servicio y atenciones en todos los servicios atenciones al cliente bien 🙏lo recomiendo
Very quick and reliable service from Schaller honda.
I had a great car buying experience at Schaller. Sarah listened to all of our wants and needs and helped us find exactly what we were looking for. Thank you so much!
They have the Best group of Professionals I had met. Everyone answered our questions and concerns. Can't Thank the Entire team for helping my daughter purchase her car. Thank you all. I knew she had chose the right Dealership.
Very Quick to close the deal
Shaller took my car in the same day I called. Did a diagnostic with a video recording to show me where my axles were loose. Repair completed the next day. They were fast courteous and kept me informed the whole time. Other dealers were two weeks to 2 months out. I will be back for future service.
Desire was very helpful and consumer oriented .The rest kind of runs a little wobbly .Some pieces didn't much. What sale person and contract person said wasn't muching.and that it is questionable of reliability of Honda.
Our car broke down on vacation and we brought our car to Schaller in New Britain. Carlos H. was able to get us a “backordered” part within a week. Highly recommend Carlos and his team, he made the process seamless. Many thanks.
Came into the dealership to figure out my lease payoff - great staff!
I want to thank Desiree Castellano, she took care of my lease buyout. She treated me like family and prioritize my needs . She is so wonderful and so professional.
Kevin at Schaller Honda made my day. He along with his fellow workers updated the latest repairs on my Honda Passport. Thank you for the constant texts and phone calls on the repairs. I truly appreciate your patience when answering my questions. Cannot wait until my next visit in December 🙂
Routine update installed. Great job!
The service department was cordial, professional and explained the costs and got the job done quickly. There were some issues noted as work needed, but I would have liked a more detailed note on what should be a real priority. That is why a 4 star versus 5 star rating. They provided rides to and from dealership very efficiently and driver very nice and professional.
(Translated by Google) Excellent work and very good service (Original) Excelente trabajo y muy buen servicio
Carla was a big help!
I had the best experience at this dealership all because of Joel. I highly recommend reaching out to him on your next car purchase.
If you're looking for a sales consultant who is not only knowledgeable but also provides a positive experience, I highly recommend Sarah Peschke. Sarah made my experience of buying a used 2021 Subaru Crosstrek incredibly smooth. She was able to answer all of my questions about the vehicle thoroughly and her professionalism was refreshing in an industry where customer service can vary widely. Throughout the entire transaction Sarah and I were able to maintain consistent communication about the status of the vehicle and she ensured that everything proceeded according to plan. Highly recommend Sarah and Schaller Honda!
Just purchased a vehicle from Schaller’s and had an incredible experience! I worked with Carla and she was super helpful and patient every step of the way. Definitely would recommend this location if you’re looking for a used car in great condition!
Sarah was absolutely the very best AWSOME
Excellent service. Technicians ate very detailed. Service management have great personal and soft skills. Always a great experience working with Schaller service. Sincerely, Vin Pagliuca
I went to the pre owned section and Xhoel and Peter were very helpful and understanding. Thankfully they were very helpful with me getting my car!!! Definitely gonna recommend them to other’s. They made a fantasy a reality.
Piotr, Sarah, and Nick were nothing but amazing help 10/10 reccomend